PRIVACY POLICY

Refined Travel Privacy Policy Last updated: 10 May 2025

1. Statement & Security

Refined Travel respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or book a trip.

By using our website or sharing information with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information Collection

We collect personal data in two ways:

  • Automatically, when you browse our website (e.g., IP address, device/browser info, referral source).

  • Directly, when you contact us, complete a form, request a quote, or book a trip (e.g., name, email, passport details, health information).

Sensitive personal data, such as health conditions or religious dietary needs, is only collected with your explicit consent and only when necessary for travel arrangements.

3. Booking-Related Personal Information

To plan and confirm your trip, we may collect:

  • Full name, address, phone number, and email

  • Passport and visa details

  • Travel preferences and insurance details

  • Emergency contacts

  • Special needs (e.g., mobility, allergies, medical conditions)

  • Dietary requirements

  • Payment details (handled securely via PCI-compliant processors)

4. Use of Information

We use your information to:

  • Plan, book, and manage your travel experience

  • Communicate with you (e.g., trip updates, offers, customer service)

  • Meet legal and regulatory obligations

  • Improve our services and website

Your data may be shared with trusted third parties such as airlines, hotels, and local operators solely for the purpose of delivering your trip.

5. Cookies & Tracking

Our website uses cookies and session variables to analyze site performance, personalize content, and track user interaction. We may also use third-party tools like Google Analytics and Leadoo to understand behavior across sessions. You can manage cookies through your browser settings.

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

You may:

  • Request a copy of your personal data

  • Ask us to correct inaccurate data

  • Request deletion of your data (when legally permissible)

  • Object to or restrict certain processing

  • Withdraw consent for processing sensitive data

To make any of these requests, please contact us at info@refinedtravel.com

8. Data Security

We use administrative, technical, and physical safeguards to protect your data. All payment information is processed securely, and sensitive data is only accessed by authorized personnel.

9. Email Marketing

You may opt out of marketing emails at any time by clicking "unsubscribe" in our emails or by contacting us. Transactional emails related to your trip are not subject to opt-out.